Privacy Policy

Last Updated: November 5, 2025

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Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're not your typical gym, and this isn't gonna be your typical boring legal document either.

At Lumareth Void Realm Fitness, we're all about transparency. When you step into our facility at 2847 Commercial Drive, Vancouver, you're trusting us with more than just your fitness goals. You're sharing personal info, health data, and payment details. That's a big deal, and we don't take it lightly.

This policy breaks down exactly what we collect, why we need it, and how we keep it safe. We've tried to keep the legal jargon to a minimum because honestly, who has time for that when you could be smashing a HIIT session instead?

Quick Note: By using our services, signing up for classes, or even just browsing our site, you're agreeing to this privacy policy. If something doesn't sit right with you, let's chat about it.

We're not in the business of collecting stuff we don't need. Here's what we actually gather and why:

Personal Identification Info
  • Full name (so we know who's crushing it in class)
  • Email address (for booking confirmations and updates)
  • Phone number at (604) 555-7829 (emergency contacts, class reminders)
  • Date of birth (age verification and insurance purposes)
  • Mailing address (for membership cards and important docs)
Health & Fitness Data

This is where it gets a bit more personal, but it's crucial for keeping you safe:

  • Medical history and pre-existing conditions
  • Injuries or physical limitations
  • Fitness assessment results
  • Progress photos (only if you opt in)
  • Workout performance metrics
  • Nutrition preferences and dietary restrictions
Payment & Financial Info
  • Credit card or payment method details
  • Billing address
  • Transaction history
Technical & Usage Data

When you browse our site or use our app, we automatically collect:

  • IP address and device info
  • Browser type and version
  • Pages you visit and time spent
  • Referring website info
Your health data is protected: We treat all medical and fitness info as sensitive data under Canadian privacy laws. It's encrypted, stored securely, and only accessed by authorized staff who actually need it.

We're not hoarders - everything we collect serves a real purpose. Here's the breakdown:

To Run Our Services Smoothly

Managing your membership, booking classes, processing payments, scheduling personal training sessions - basically keeping the gears turning so you can focus on your training.

Keeping You Safe

Your health info helps our trainers design programs that'll push you hard without putting you at risk. We're here to challenge you, not injure you.

Personalizing Your Experience

Tailoring workout plans, nutrition advice, and training recommendations based on your goals and progress. Generic programs are for generic gyms - that's not us.

Communication

Sending class confirmations, schedule changes, maintenance updates, and yeah - occasionally some promotional stuff (but you can opt out of that anytime).

Improving Our Programs

Analyzing what's working and what's not. If everyone's loving HIIT but nobody's showing up for mobility sessions, we need to know that.

Legal Compliance

Meeting our obligations under Canadian law, handling liability waivers, maintaining proper records - the boring but necessary stuff.

We will NEVER:

  • Sell your personal info to third parties
  • Share your health data without explicit consent
  • Use your data for purposes you haven't agreed to
  • Spam you with endless marketing emails

We're pretty protective of your data, but there are some situations where we need to share it. Here's the full picture:

Service Providers We Trust

These are the companies that help us run the show:

  • Payment processors - They handle your credit card info securely so we don't have to store it
  • Email service providers - For sending booking confirmations and updates
  • Cloud storage - Where we keep your data backed up and secure
  • Software platforms - Our booking system, member portal, etc.

All these partners are bound by strict confidentiality agreements and can only use your data for the specific services we've hired them for.

Legal Requirements

Sometimes we've got no choice but to share info when:

  • A court order or legal process demands it
  • We need to enforce our terms and conditions
  • There's a genuine emergency affecting someone's safety
  • We're required by Canadian law to disclose it
Business Transfers

If Lumareth Void Realm ever gets acquired, merges with another company, or goes through some major business change, your info might be part of that transfer. Don't worry though - whoever takes over will still be bound by this privacy policy.

With Your Permission

We might share your info in other situations, but only if you've given us the green light first. For example:

  • Featuring your transformation story in our marketing (with your explicit consent)
  • Sharing progress data with healthcare providers you've authorized
  • Participating in fitness challenges or competitions
Bottom line: Your data stays in-house unless there's a legitimate reason to share it, and we'll always be upfront about who's seeing what.

This is your data, and under Canadian privacy law (specifically PIPEDA), you've got some serious rights. Here's what you can do:

Access Your Data

Request a copy of everything we have on you. We'll get it to you within 30 days.

Correct Mistakes

If something's wrong or outdated, let us know and we'll fix it ASAP.

Delete Your Info

Want us to erase your data? Done. We'll keep only what we're legally required to retain.

Opt Out of Marketing

Not interested in promos? Hit that unsubscribe button anytime.

Data Portability

Take your data with you in a readable format if you're switching gyms.

Withdraw Consent

Changed your mind about something you agreed to? You can revoke consent anytime.

How to Exercise Your Rights

It's super easy. Just reach out to us:

We'll respond within 30 days max, usually way faster. If we can't fulfill your request for some legal reason, we'll explain why.

Got a complaint? If you're not happy with how we've handled your privacy concerns, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd rather sort it out directly though, so give us a chance first.

Yeah, we use cookies - but not the kind you eat after a tough workout. These are small files that help our website work better and remember your preferences.

Types of Cookies We Use
Cookie Type What It Does Can You Disable It?
Essential Cookies Keep you logged in, remember your cart, basic site functionality No - needed for site to work
Performance Cookies Help us understand how people use the site, what's popular, where things break Yes - your choice
Functionality Cookies Remember your preferences, language settings, customization choices Yes - but site won't be as smooth
Marketing Cookies Track your interests to show relevant ads, measure campaign effectiveness Yes - absolutely
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